Customer Care

Candelabra customer care aims to make online shopping easier and worry free while still maintaining the lowest cost model to give you the best prices. Please contact us first by email at enquiries@candelabra.com.au and we promise to answer you, in detail, as soon as possible. We take all queries seriously and sometimes we need to contact suppliers for additional information which can delay our response. Alternatively, call us on 02 4998 7099 between 10am and 5pm. SAFE SHOPPING Shopping online with Candelabra is as safe, if not safer, than shopping at an actual store.  This site uses Secure Sockets Layer (SSL) technology, the latest industry standard encryption, to protect the loss, misuse or alteration of your credit card information under our control.  In the same way department stores use EFTPOS terminals to process credit card transactions, Candelabra uses The Commonwealth Bank's secure payment systems to process credit card payments via the EFTPOS system. Once Candelabra has processed a transaction against a credit card number, we do not store your number, even against your order.  That's why, when processing refunds; we need to contact you by phone in order to obtain your card details again. PRIVACY AND SECURITY In order to fulfill and order you may place via our website, it is necessary for us to collect certain information from you.  The type of customer information we ask for includes name and address for billing and delivery purposes, day phone number, email address and product preferences. Candelabra takes our customers' privacy seriously and has taken the appropriate measures to  ensure with confidence that any information given to us by our customers is protected.  We recognise the sensitivity of your personal information and will never share your details with any other organisation. DELIVERY INFORMATION Estimated delivery times within Australia are approximately 3 to 10 working days for standard rate of delivery. Your parcel will be delivered by either Australia's parcel post service or a Courier during normal business hours.  Upon delivery, the goods must be signed for. If there is no one at the location at the time of delivery, a delivery notification will be left and either the parcel can be collected from your nearest post office or the courier can be called to arrange a suitable deliver time. Under no circumstances does Candelabra ever warrant that it will meet a particular delivery date or time. RETURNS POLICY Candelabra will replace any goods that arrive at their destination faulty or damaged.  To return any item for any reason the customer must arrange for return postage by Australia Post.  Candelabra will refund the cost of normal registered post for any return where Candelabra was at fault. With particular respect to glass products that have arrived broken, breakages must be advised within 24 hours of signature for the parcel. Under no circumstances will refunds will be given for notification after this period.  Broken glasses must be returned to Candelabra for a refund. Under these circumstances, Candelabra will refund return delivery costs for those goods returned.  See below for instructions on how to return goods in the appropriate manner. Candelabra will replace any undamaged item within 30 days of purchase as long as the purchased is returned in its original condition including its packaging.  Delivery and handling charges on returns are not refunded for incorrect choice, and are to be returned to the store at the customer's cost and risk. In order to process your return of goods, please be sure to include the following information: The order number The reason for the return Your day time phone number Address :     Candelabra Returns Unit 4, Building 1 9-15 Gundah Rd Mount Kuring-gai NSW 2080 A staff member will be required to contact you to arrange a refund if the store is unable to replace or exchange the goods returned.  We can process the refund by either re-imbursing your credit card or posting a cheque. For information on the most appropriate way to return items you must first contact Candelabra via one of the following : Phone : 02 4998 7099 Email : enquiries@candelabra.com.au Addr :  Unit 4, Building 1             9-15 Gundah Rd             Mount Kuring-gai NSW 2080 DISCLAIMER The product information contained in this web site is provided by Candelabra in good faith.  The information is believed to be accurate and current at the date the product information was placed on this web site. Candelabra does not warrant that the web site or any products or services advertised on the web site will be available or will meet customers requirements.   Candelabra does not warrant that your access to the network or the information contained in any content will remain error free, or that the network or server that stores and delivers the website and its contents to you will remain free of viruses or other harmful components. By accessing the website you agree that Candelabra will not be liable as a result of any error, virus or harmful components. Neither Candelabra nor any employees of Candelabra make any representation or warranty as to the reliability, accuracy, or completeness of the information contained on this website, and by accessing this website you agree that neither Candelabra Pty Ltd nor any of the employees thereof will be liable for any errors or omissions in the information contained on this website.   In ordering products from this website, you accept all responsibility for selecting a product that is suitable for your purposes. TERMS AND CONDITIONS The Candelabra website is owned and operated by The Waiters Friend Pty Ltd (ABN 43 103 188 709). By accessing, browsing or using this Web Site, you agree to the terms, conditions and disclaimers herein as amended from time to time. By purchasing an item advertised on this Web Site  you agree to be bound by these Terms and Conditions. The Waiters Friend Pty Ltd may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this Web Site after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions, as amended. The products and services offered for sale byThe Waiters Friend Pty Ltd are not available to persons under the age of 18 years old and any other persons who are legally prohibited from entering into binding contracts. Any party engaged in illegal activities involving the use of this Web Site will be subject to civil and criminal sanctions and prosecution. The Waiters Friend Pty Ltd does not guarantee that it will be able to prevent any illegal or inappropriate use of this Web Site, nor that it will give notice of any illegal or inappropriate use of this Web Site. All goods and services attract a Goods and Services Tax (GST) at 10% if delivered in Australia. The GST-inclusive price that appears on the site is the price you pay. It is a violation of the law to place orders under a false name or with a fraudulently obtained credit card. Fraudulent ordering will be prosecuted to the fullest extent the law allows.

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